” Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books are not returnable unless the offer or applicable law states that you’re eligible for a refund. Microsoft’s policy for Microsoft 365 refunds is stated here. See Microsoft 365 subscription refunds – the real rules Microsoft 365 refunds Our advice is to ask to cancel and refund as soon as you realise there’s a wrong charge, “30 days” isn’t written anywhere official from Microsoft but is widely quoted. That seems to work for purchases/charges in the last 30 days.

If you have recently bought or renewed Microsoft 365, you can ask to cancel and get a refund. While Microsoft official rules say strictly ‘no refund’ there seems to be some flexibility in practice. What Microsoft says isn’t always what it does

What consumer protection or fair trading local laws apply to your purchase.

Why do you want a refund? Is the software not working? Or have you decided not to use it anymore.

How long since installation/activation?.

Is it a one-time purchase or a Microsoft 365 annual plan?.Only ask Microsoft for a refund if you bought directly from them.Refund/returns go through the company/store you bought from.Who you purchased from? Microsoft direct or a third party.Microsoft 365 is the new name for Office 365. Here’s the hard information we’ve been able to find. There’s a lot of misleading or out-of-date information on the web, including details from Microsoft itself. Getting a refund on an Office 365 /Microsoft 365 plan isn’t easy but can be possible depending on the reason for cancellation and your local consumer laws.

Microsoft 365 family subscription