Designated Support Contacts can then contact the Customer Interaction Center. If you need an update on a request, please contact your Designated Support Contact (DSC). If you’re looking for specified assistance from our Ariba support team, you can access the Service Requests tab in Ariba Connect, which will allow you to create and view your tickets. On the Ariba Connect site, you will be able to access many resources, including the knowledge base and documentation, discussion forums, software download, release information. How do I contact SAP Ariba Customer Support as a supplier?īuyers can also access the Help Center as above, but are advised to log in to Ariba Connect Suppliers will be advised to access support by following the steps above.Īdditional information can be found here: Kindly note that the Customer Interaction Center cannot assist with Supplier queries. Our Ariba support representatives will call you soon after. If you’re unable to find the solution, you will see a phone, webinar and/or chat and e-mail options.īy selecting ‘Get help by Phone’, you will need to enter details about your issue, as well as your contact details so our Ariba colleagues can call you.Ĭlick on ‘Submit’, and you will receive an e-mail confirmation of your call-back request. You may be prompted to answer additional questions – based on your answers, existing support documentation will be suggested. Select ‘Documentation’ to access existing articles and helpful tutorials for Suppliers:įor more specified assistance, select ‘Support’, and a new window will openĮnter your issue details in the ‘ I need help with’ box to view resources: You should then see support topics, or you can search for information on your query: To access support documentation and options, click on the question mark icon on the top right corner of the page. You’ll then be redirected to the Ariba Network home page.ĭon’t have your username/password? Don’t worry– you don’t need to be logged in to access the Help Center.

Are you an Ariba Buyer or Supplier looking for support? Find out how to access Ariba support resources and how to contact the respective support teams below!įirst of all, go to and click on the option for Supplier or Buyer.

Ariba customer support